Functional Breadth

TOA ETAdirect is functionally rich and offers remarkably flexible configuration to meet your business process needs without involvement of developers.

By user role, TOA ETAdirect includes the following functional highlights:

Service Centre / Dispatch Operations

• Intelligent appointment booking
• Schedule optimisation
• Dispatch command and control
• GPS tracking
• Duty of Care for lone worker protection
• Live progress monitoring and jeopardy reporting

Field worker

• Mobile communications
• Job dispatch, progress updates and completion data
• Forms data capture
• Spare parts usage
• Customer signature capture
• Lone worker protection

Management

• Capacity Planning
• Resource Forecasting
• Performance reporting and analysis

Customer

• Assured appointment timeslots
• Predictive progress communications
• Automated post-appointment surveys for satisfaction feedback